Please keep in a safe place

  • Copy of proof of purchase
  • Copy of Installation Checklist signed by installer
  • Registration of Commissioning Report by installer

The Waterco Hydroxypure system has been manufactured, tested and inspected in accordance with carefully specified engineering requirements. It is warranted to be free from defects in materials and workmanship under normal use and service, subject to qualifications, conditions and limitations described below.

Component Warranty Period
Chemical dosing unit 24 months
Timer 24 months
Hydroxzone Ozone Generator 24 months
MultiCyclone 24 months
Probe 18 months
Labour 12 months
Commercial 12 months

This warranty covers only normal and reasonable use. Any damage, defects, malfunctions or any use which does not comply with the instructions in this manual, including failure of the purchaser to provide reasonable and necessary maintenance, will void this warranty.

The warranty obligations of Waterco Ltd shall be limited to repair or replacement of the product or any defective component, at the discretion of Waterco Ltd. The repair or replacement may include the use of refurbished components and/or units. Waterco Ltd will not be liable or responsible under any circumstances or in any amount for any on sequential or incidental damages, for any injury or damages to persons or property using or used in connection with this product, or for loss of profits or other costs or expenses of any kind or character.


1. These terms and conditions carefully, as failure to comply may affect your legal rights under this warranty; and

2. Any operation instructions carefully before commencing use of any product manufactured by  Waterco Limited (“Waterco”).

WARRANTY COVER [Applicable to Australian consumers only]

If a defect occurs in any Waterco product, Waterco will at its discretion, repair the product or replace and install the defective part, free of charge provided that the defect results solely from poor workmanship or materials and subject to these terms and conditions.

Labour is covered by this warranty for a period of 1 Year from the date of purchase or installation, within a 25 km radius of an authorized Waterco Service Agent.

The purchaser is responsible for any freight incurred.

Warranties are valid only within the original country of purchase.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.


This warranty does not cover, and Waterco will not be responsible for, any defect or damage caused or contributed to by:

a) installation or use of the product other than in accordance with Waterco’s written instructions,  any statutory requirements and these terms and conditions;

b) use of the product for a purpose other than for which it was designed or sold;

c) abuse, misuse, corrosion, internal and external, or normal wear and tear;

d) any repairs or modifications whatsoever carried out by any person, other than a Waterco authorised service dealer;

e) exposure to water not caused by a defect in the product; and

f) transit of the product over which Waterco has no control.

To the extent permitted by law Waterco excludes all liability it may have to the purchaser for indirect, special or consequential loss arising from or related to any defect in any Waterco product, or any act or omission of Waterco, including, but not limited to, loss of business, loss of profit, loss of revenue, lost opportunity, inconvenience, and damage to any property other than the Waterco product.

Waterco excludes all other conditions, warranties, liabilities or representations which might, but for these terms and conditions, be implied by law or otherwise. These terms and conditions do not exclude or modify any implied condition or warranty, or any liability imposed on Waterco by any law (including the Trade Practices Act), if to do so would contravene that law or make any part of these terms and conditions void.

To the extent permitted by law, Waterco excludes all conditions and warranties implied into these terms and conditions and limits its liability for breach of any such condition or warranty that it cannot exclude to the greater of (at Waterco’s option);

(a) for goods:
Repairing or replacing those goods; or
Paying the cost of having those goods repaired or replaced; and

(b) for services:
Resupplying the services; or
Paying the cost of having those services resupplied.

The chemical balance of the water is a relationship between total alkalinity, pH, Calcium hardness and temperature. Waterco recommends that you have your water tested regularly by your local pool professional. A record of testing should always be kept for reference.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages,  so any such limitation may not apply.

This warranty gives specific legal rights. The purchaser may have other rights depending on the jurisdiction in which the Waterco product was purchased or the purchaser is located.

Warranty Limitations:
The provisions of this warranty are not transferable from the original purchaser and are in addition to and not in modification of or subtraction from any applicable statutory warranties, rights or remedies.

Labour is covered by this warranty for a period of 1 Year from the date of purchase or installation,  within a 25 km radius of an authorized Waterco Service Agent.

Spare parts used in the repair of products are covered by a 1 Year warranty and are not covered by the original warranty from date of purchase or installation.

The purchaser is responsible for any freight incurred.